Questions? We’ve Got Answers.
From pricing and truck capacity to what we take and how pickup day works, find the details you need to feel confident about your cleanup.
Book a Pickup →Text Us a PictureFind Your Answer Fast.
Choose a topic below, then tap any question to expand the answer. Still unsure? Our team is a call or text away.
Simple Pricing. Helpful People. Less Hassle.
Pricing and Payment
Is Moon Junk Removal free?
Our junk removal service is not free. We provide estimates based on the amount of space your items occupy in our truck, the work involved, and any special handling or disposal needs. You can describe your project or send photos to get started.
How does Moon Junk Removal charge for junk removal?
Most jobs are priced primarily by how much truck space your junk uses. Access, labor, weight, material type, and disposal requirements may also affect the quote. We explain the price before starting so you can decide whether to move forward.
How much junk can you fit in the truck?
Our dump truck has approximately 532 cubic feet of capacity, or about 19.7 cubic yards. That is enough for many furniture pickups and multi-room cleanouts. For larger projects, ask us about the best way to schedule the work.
Can I get an exact price before you arrive?
Photos and a description often help us provide a useful preliminary estimate. A final quote may require seeing the actual volume, access, materials, and labor needs in person. We will discuss the final price before removing anything.
Should I tip the junk removal team?
Tips are never required. If you feel the crew did an exceptional job, gratuities are always appreciated, but the service price does not depend on tipping.
What methods of payment do you accept?
Please ask when booking which payment options are currently available for your appointment. We will confirm how payment works before the job is completed.
What is a no-obligation onsite estimate?
It means our team reviews the items and job conditions, then gives you a quote before work begins. You can decide whether to approve the quoted service without being obligated to accept it. Ask about any applicable visit or travel conditions when scheduling.
Send us photos of your project.
We can talk through the size of your load and any special handling needs.
Text a Picture →Call for a QuoteWhat We Take
What items can Moon Junk Removal remove?
We handle many common household and commercial items, including couches, mattresses, appliances, furniture, cardboard, yard debris, and construction-related clutter. We also discuss larger cleanouts, hot tubs, pianos, and shed or deck demolition. Check with us about your specific items.
Does Moon Junk Removal remove paint?
Paint can require special handling depending on whether it is liquid, dried, or otherwise regulated. Do not place open or leaking paint containers in a pickup pile. Send us a photo of the containers and labels so we can tell you whether we can accept them or suggest an appropriate disposal option.
Can you remove large and bulky items?
Yes. We regularly discuss bulky-item projects such as sectionals, mattresses, appliances, hot tubs, and pianos. Tell us about stairs, narrow hallways, gates, parking, and whether the item needs to be disconnected or disassembled so we can plan safely.
What does Moon Junk Removal do with the junk it removes?
We aim to identify opportunities to donate reusable items and recycle suitable materials rather than sending everything straight to the landfill. What can actually be donated or recycled depends on item condition, local facilities, material restrictions, and availability. Remaining material is disposed of through appropriate channels.
What items does Moon Junk Removal not accept?
Certain hazardous, restricted, or regulated materials may not be eligible for standard pickup, including some chemicals, fuels, pressurized containers, medical waste, and other dangerous substances. Acceptance varies by material and condition. Please disclose anything unusual before your appointment.
Big items? Small piles? We can help.
Tell us what you need removed and pick a time that works for you.
Book a Pickup →My Appointment
How do I cancel or change my appointment?
Contact us as soon as you can by calling or texting (719) 453-8211. If you used our online booking system, you can also check your confirmation message for rescheduling options. Early notice helps us offer your time slot to another customer.
Can you remove my junk if I’m not onsite?
Some pickups may be possible without you physically present if we can confirm access, exactly what should be removed, approval of the quote, and payment arrangements in advance. Contact us to discuss the specifics before booking an unattended pickup.
When should I expect you to arrive?
We normally provide a 60-minute arrival window and text you an estimated arrival time as the crew approaches. Traffic, earlier jobs, and weather can affect timing. Keep your phone nearby so we can coordinate any changes.
Service and Location Info
Do you service my region or location?
We serve Colorado Springs and surrounding Front Range communities, including nearby areas such as Fountain, Black Forest, Monument, Woodland Park, Castle Rock, and Parker. Travel availability can vary by address and project, so send us your ZIP code to confirm service.
Are you licensed and insured?
We take safety and professionalism seriously. Licensing and insurance requirements can vary by the type of work being performed. Contact us for current documentation and to confirm coverage or requirements for your specific project.
What are your hours of operation?
Our listed hours are Monday through Sunday, 8:00 AM to 8:00 PM Mountain Time. You can request an appointment online at any time, and we will coordinate the actual pickup schedule with you.
Let’s Make Your Cleanup Easy.
Not every junk removal project fits neatly into a list. Whether you’re dealing with stairs, unusual items, a tight schedule, or a whole property cleanout, talk to our local crew and we’ll help you figure out the next step.
Call Our TeamText Us PhotosThree details help us help you.
What: A short list or photos of what needs to go.
Where: Your neighborhood or ZIP code, plus any stairs or access details.
When: Your ideal pickup day or timing.
Have those ready? You’re already ahead of the game.
Less Junk. More Room. Let’s Go.
Ready to get your space back? Book online, call our team, or text a picture of what you need removed.
Book a Pickup →Call (719) 453-8211Text a Picture