Privacy Policy

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Thank you for choosing Moon for your junk removal needs. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you agree to the terms outlined in this policy.

We may collect the following types of information:

• Name
• Address
• Phone number
• Email address

• Credit card details
• Billing information

We use your personal information for the following purposes:

To schedule and provide junk removal services.

To send service-related updates, confirmations, and other essential communications.

To process payments and manage billing.

To respond to inquiries and provide customer support.

With your consent, to send promotional materials and offers.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers (contractors) assisting with junk removal operations and service.
• Legal authorities to comply with applicable laws and regulations.

We implement industry-standard security measures to protect your personal information. 

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

You have the right to:

• Access and update your personal information.
• Opt-out of marketing communications.
• Request the deletion of your personal information.

We reserve the right to update and change our privacy policy and terms at any time, for any reason and without notice.

If you have any questions or concerns about this Privacy Policy, please contact us at [admin@moonjunkremoval.com].

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms as well as the terms and conditions listed below. We retain the right to add to, remove, modify and change at will and without notice any and all of the terms on our website. 

At Moon, we believe in fostering a relationship of mutual respect and understanding between our team and our customers. To ensure a positive experience for everyone involved, we have outlined the following rights and responsibilities:

Customer Rights:

1. Quality Products and Services: Customers have the right to expect high-quality products and services that meet their expectations and specifications as outlined in our offerings.
2. Fair Pricing: We are committed to pricing our products and services fairly, transparently and competitvely. Customers have the right to clear pricing information and to be charged accurately for the products or services they receive.
3. Honest and Accurate Information: Customers have the right to receive truthful and accurate information about our products, services, policies, and any associated terms and conditions.
4. Privacy and Data Security: We respect the privacy of our customers and are committed to protecting their personal information. Customers have the right to expect that their data will be handled securely and in accordance with applicable privacy laws and regulations.
5. Prompt and Courteous Service: Customers have the right to prompt and courteous service from our team members. We strive to address customer inquiries, concerns, and requests in a timely and professional manner.
6. Transparent Policies: Customers have the right to understand our policies and procedures, including those related to returns, exchanges, refunds, warranties, and any other relevant terms. We are committed to maintaining clear and transparent policies that are easily accessible to our customers.
7. Resolution of Issues: In the event of a problem or dispute, customers have the right to seek resolution through our established channels for feedback, complaints, and customer support. We are dedicated to addressing customer concerns fairly and effectively.
8. Non-Discrimination: We do not tolerate discrimination based on race, ethnicity, nationality, gender, age, religion, sexual orientation, disability, or any other characteristic. All customers are entitled to equal treatment and respect.
9. Feedback and Input: We welcome feedback and input from our customers and are committed to using this information to improve our products, services, and overall customer experience.
10. Right to Withdraw Consent: Customers have the right to withdraw consent for any marketing communications or data processing activities at any time.

Customer Responsibilities and Expectations:

1. Clear Communication: Customers are responsible for providing clear and accurate information when engaging with our products or services, including details about their needs, preferences, and any relevant circumstances.
2. Compliance with Policies: Customers are expected to familiarize themselves with and adhere to our policies and procedures, including those related to purchases, returns, and acceptable use of our products and services.
3. Respectful Conduct: Customers are expected to interact with our team members and other customers in a respectful and courteous manner, refraining from any behavior that is disruptive, abusive, discriminatory or combative.
4. Payment Obligations: Customers are responsible for fulfilling any payment obligations associated with their purchases in a timely manner, adhering to the agreed-upon terms and conditions.
5. Feedback and Cooperation: Customers are encouraged to provide constructive feedback and suggestions for improvement, as well as to cooperate with our team in resolving any issues or concerns that may arise.
6. Protection of Account Information: Customers are responsible for safeguarding their account information, including passwords and login credentials, and for promptly notifying us of any unauthorized access or suspicious activity.
7. Compliance with Laws: Customers are expected to comply with all applicable laws, regulations, and contractual obligations when engaging with our products or services.
8. Safety: To ensure the safety of our customers and our team, customers may not in any way or fashion assist team members with loading, sorting, unloading, moving or carrying any item, furniture or material and must refrain from assisting with any other part of the job process for any reason. 
9. Inspection: It is the responsibility of the customer to do a thorough inspection of work completed. After payment, an inspection is assumed as well as satisfaction with work rendered. Any additional items or material discovered after the crew has left the job site, whether forgotten or otherwise, will be subject to additional fees if a return trip is requested. 
10. Payor: All business and business matters will be handled with the following persons only: The homeowner, land or property owner, person who is paying for the work to be done, or the spouse, child, parent, legal caretaker or legal guardian of person who is paying for the service or owns the home, land or property.  
11. Assumption of Risk: When hiring Moon Junk Removal or it’s employees, contractors or associates you are acknowledging and agreeing to a reasonable acceptance of risk, to include, but not limited to, damage to windows, stairs, walls, floors, doors, appliances, furniture and other parts of the dwelling or property as well as things inside or outside the home or building. You understand that some or all of the former may occur during service and hereby accept and assume all risks associated with hiring and/or using the services of Moon Junk Removal and it’s associates, contractors, and employees and you acknowledge that you alone are responsible for your personal safety and the security, maintenance and management of all property and material in your possession and under your care. By using our service you accept all responsibility for the risks, conditions and hazards which may exist during the service, whether or not you at the time know of or foresee the specific risk, condition or hazard that results in injury, damage, loss or incurred expenses of any kind.
     

By upholding these rights and responsibilities, we can work together to create a positive and mutually beneficial experience for everyone involved. By using our services, you are agreeing to these terms and conditions. Text messaging is for picture estimates only. Regular business, questions, complaints, concerns and other matters will not be attended to via text. Please call 719-453-8211 or email CustomerCare@MoonJunkRemoval.com during normal business hours to handle any and all of the aforementioned

If you have any questions or require further clarification regarding your rights or responsibilities as a customer of Moon Junk Removal, please don't hesitate to reach out to our customer support team.